Tuesday, 10 July 2012

Setup was unable to detect Hp printer

I've recently set up a new computer and network.  The host computer is running Vista.  I've connected a Deskjet 6940 via ethernet cable into the Linksys router, and can print from the host computer.

I have a laptop that's running XP Pro, and which has connectivity with the network.  I downloaded the driver from HP onto the Laptop to try to connect with the 6940, but during the install process, I got the message "Printer Not Found -- Setup was unable to detect any printers on the network."

Firewalls on both computers are disabled.
When I type the IP address into the address bar of either the host computer or the laptop, I get the printer's page, including its SSID.
I tried typing the IP address into the appropriate field during the HP setup routine on the laptop, however, and still got the "Printer not Found."
Since the Deskjet 6940 is on the network, let's try manually adding the printer. Here's the sequence for XP:

  1. Click "Start" button --> Printers and Faxes.
  2. Under Printer Tasks, click "Add Printer".
  3. Click "Next" button on the Add Printer Wizard window.
  4. Select "Local printer attached to this computer". Deselect "Automatically detect and install My Plug and play printer". Click "Next".
  5. Under Select a Printer Port option, select "Create a new port" and select "Standard TCP/IP Port" and click "Next" button.
  6. In the "Welcome to the Add Standard TCP/IP printer port wizard" make sure that the printer is turned on and connected to same network that your computer is connected to. Click "Next" button.
  7. Under "Add Standard TCP/IP Printer Port" enter the printer's hostname. You can also use the printer's IP address if it's static. Click "Next" then click "Finish".
  8. Now, select HP from the list of manufacturers, select your printer from the list of Printer models and click 'Next' button.
  9. If you can't find your printer, you'll need to find the install CD and use the "Have Disk" option to select one of the hp*.ini files. Alternatively, you can select another HP printer model from the same type.
  10. Add the print spooler name and click "Next".
  11. Click "Next"
  12. Click "Next" and then "Finish"
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1 comment:

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