Sunday, 9 June 2013

Reboot your computer, run Windows Update, and reinstall the HP software

Often, it helps to install Windows update, reboot your computer, and try installing the HP software again. Follow these steps.

Step one: Reboot your computer

1.      Make sure that you have let the setup program complete by clicking Continue in the setup screens (if you don't see any HP software setup screens, then it's already done).
2.      Unplug the USB cable from the product.
3.      Reboot your computer.

Step two: Run Windows Update

1.      Right click or touch and hold the bottom left corner of the screen, then choose Search.
2.      Click or tap Settings then type Windows Update in the Search box.
3.      Click or tap Check for updates.
4.      Accept all updates, or at least critical updates.
5.      Reboot your computer. (You might be prompted to do this.)

Step three: Reinstall the HP software

Use one of the following methods to reinstall the HP software.
·  Disconnect the USB cable from both the product and the computer (if you already connected it).
·  Turn the product on.           
·  Right-click or tap and hold this link: HP Customer Care, and then click or tap Open in new window.
·  Type your product number, and then click or tap Next. You might also need to click or tap your model in a list of similar products.
·  Click or tap Software & Driver Downloads.
·  Select your operating system, and then click or tap Next.
·  Read through the minimum system requirements and additional instructions. You can also click or tap View directions for complete download instructions. This option allows you to install the software at any time after the download completes.


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